FAQ
Check out our FAQs below, covering everything from shipping and returns to custom work and submitting artwork. If your question isn't answered here, feel free to reach out.
Questions About Your Order?
We ship orders and respond to emails Monday to Friday, 9:00 a.m. to 6:00 p.m. (EST). We're closed on weekends and major holidays. If you contact us outside business hours, we’ll get back to you as soon as we can on the next business day.
Tracking Orders
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information, if applicable to your shipping method. If you don’t see the email within our expected processing window (3-5 business days), please check your junk folder before reaching out. You can also find tracking details by logging into your account.
Tracking shows Delivered, but I haven't received it.
Sometimes carriers update tracking information before delivery. If your package doesn't arrive within a day or two, contact the carrier directly for the quickest updates. If you still haven't received it, reach out to us and we’ll help as best we can.
Making Changes to Orders
Can I make changes or add items to my order?
We’re unable to make changes, add, or remove items to orders once they’ve been placed.
I forgot to use a coupon code—can it be applied after placing my order?
Unfortunately, we can't apply coupon codes to orders after they’ve been placed.
Can I change the shipping address?
We typically can’t change shipping addresses after an order is placed. We can’t make any promises, but if you contact us immediately during business hours, we'll do our best to assist.
Can I change my shipping method?
Once an order is placed, we can’t modify the shipping method.
Cancelling Orders
We cannot cancel orders after they've been placed.
Returns
For return information, please view our Return/Refund Policies.
Wholesale Orders
Do you sell cards wholesale?
Yes! If you're interested in a wholesale purchase, please contact us directly at heythere@thatonecardco.com and include "Wholesale Order" in your subject line.
Orders Placed as Gifts
Will pricing be included with gift orders?
No, we never include pricing on our packing slips.
Discounts and Deals
Discounts are valid for full-price items only. If you have a discount code and it isn't work, please check the expiration. If the code is not expired and you're attempting to use it on full-price items, please contact us.
Please note: Discounts cannot be applied after an order is placed.
Sales Tax
We’re required to charge sales tax on orders shipping to certain states based on state, county, and local laws. Tax calculations will be visible during checkout.
About Us
Want to know more about That One Card Company? Visit our About Us page.
Custom Work & Product Requests
Do you take custom orders?
We don’t offer custom designs or product modifications.
Are you planning to offer new products?
Right now, we’re focused on greeting cards. If we expand our line, our email subscribers will be the first to know—make sure to subscribe!
Interested in a giveaway or collaboration?
Send inquiries to heythere@thatonecardco.com.
Submitting Artwork
Can I send you my card designs?
We don’t accept unsolicited artwork, and, currently, all designs are created in-house. If you’re interested in future artist collaborations, email us directly at heythere@thatonecardco.com with the following:
- Subject Line: Artist Collaboration Interest
- Include: Your name, social media links to your work, and contact information.
If we think you’re a good fit for a future artist collaboration, we’ll reach out!
I want to send you a design without an official artist collaboration.
We love that you want to be a part of TOCC! We also don’t feel great about using people’s artwork without compensating them.
If your question isn't answered here, feel free to reach out!